Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Customer service
  1. Customer service
  2. Strålfors

Strålfors

Welcome!
Select an option below to submit your request to our Customer Service

  • I need to raise a service request

    Request support, EDI Services, Input Management Services, Input Management IPS Service, Input Management Scanning Retrieval

  • I need to report an incident

    Report incident, EDI Incident, Input Management Incident
Powered by Jira Service Management
{"xsrfToken":"041c40417aa0d86f062b0179b79b4587179fb53a_lout","branding":{"id":"7","key":"sdl","name":"Strålfors","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/1","theme":{"headerBGColor":"#ab1700","headerLinkColor":"#ffffff","headerLinkHoverColor":"#cf250a","headerLinkHoverBGColor":"#cf250a","headerBadgeColor":"#cf250a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2d785029-a32b-46b1-b151-438ea745ea8b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZGJlZDdhOS1kZGRlLTRmODgtOGZlYS0xNjE3ZjUyNjBmOWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkNzg1MDI5LWEzMmItNDZiMS1iMTUxLTQzOGVhNzQ1ZWE4YiI6WyJyZWFkIl19LCJleHAiOjE3NjkyMjU0NDgsIm5iZiI6MTc2OTIyNDg0OH0.SzVx7R-rtCW_eV33iEB-LqGBrehrkIWJQWIManJ_YmI&client=ddbed7a9-ddde-4f88-8fea-1617f5260f9e&mode=fit","logoId":"2d785029-a32b-46b1-b151-438ea745ea8b","isLogoAvailable":true,"helpCenterTitle":"Welcome to Strålfors customer service","sharedPortalName":"Customer service","userInitialAnnouncementHeader":"Looking for your reported issues?","userInitialAnnouncementMessageWiki":"<p>Click on your Profile in the top right corner and select \"Requests\"!</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to Strålfors customer service","sharedPortalName":"Customer service","announcementHeader":"Looking for your reported issues?","announcementMessage":"Click on your Profile in the top right corner and select \"Requests\"!","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to Strålfors customer service","sharedPortalName":"Customer service","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#faf8f8","bannerMediaApiUrl":"https://api.media.atlassian.com/file/0ea469e3-0b62-441d-bda6-b4e33ce5f79a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZGJlZDdhOS1kZGRlLTRmODgtOGZlYS0xNjE3ZjUyNjBmOWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBlYTQ2OWUzLTBiNjItNDQxZC1iZGE2LWI0ZTMzY2U1Zjc5YSI6WyJyZWFkIl19LCJleHAiOjE3NjkyMjU0NDgsIm5iZiI6MTc2OTIyNDg0OH0.lWb_60yfmA_gPHVgYMssX8aONqFQih1CLM7OvoAO4K8&client=ddbed7a9-ddde-4f88-8fea-1617f5260f9e&height=300&mode=fit","bannerMediaApiFileId":"0ea469e3-0b62-441d-bda6-b4e33ce5f79a","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"7","key":"sdl","projectId":10014,"serviceDeskId":7,"name":"Strålfors","description":"<p>Welcome!<br> Select an option below to submit your request to our Customer Service</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"177","name":"EDI Incident","descriptionHtml":"","callToAction":"EDI Incident","introHtml":"<p>Report incidents for services related to eDI</p>","icon":10633,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[43],"key":""},{"id":"176","name":"EDI Services","descriptionHtml":"","callToAction":"EDI Services","introHtml":"<p>Get assistance for general questions and requests related to our EDI-services</p>","icon":10633,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10633","groups":[27],"key":""},{"id":"178","name":"Input Management Incident","descriptionHtml":"","callToAction":"Input Management Incident","introHtml":"<p>Report incidents for services related to Scanning</p>","icon":10639,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[43],"key":""},{"id":"179","name":"Input Management IPS Service","descriptionHtml":"","callToAction":"Input Management IPS Service","introHtml":"<p>Get assistance with Scanning IPS service</p>","icon":10670,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10670","groups":[27],"key":""},{"id":"180","name":"Input Management Scanning Retrieval","descriptionHtml":"","callToAction":"Input Management Scanning Retrieval","introHtml":"<p>Get assistance with retrievals related to Scanning service</p>","icon":10630,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[27],"key":""},{"id":"175","name":"Input Management Services","descriptionHtml":"","callToAction":"Input Management Services","introHtml":"<p>Get assistance with general Scanning services</p>","icon":10639,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[27],"key":""},{"id":"174","name":"Report incident","descriptionHtml":"","callToAction":"Report incident","introHtml":"<p>Let us know if something isn't working properly for the digital or physical services provided by us, such as producing invoices, letters and payments.</p>","icon":10607,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[43],"key":""},{"id":"146","name":"Request support","descriptionHtml":"","callToAction":"Request support","introHtml":"<p>Get assistance for general questions and requests related our digital or physical services, such as producing invoices, letters and payments.</p>","icon":10685,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[27],"key":""},{"id":"478","name":"Customer governance","descriptionHtml":"","callToAction":"Customer governance","introHtml":"<p>Capture recurring planned work per customer where there is no active customer dialogue in the ticket (e.g., monthly checks, internal quality improvement, presales preparations, recurring customer meetings) so that time is logged correctly in Tempo and can be tracked without the SLA being affected.</p>","icon":10685,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10685","groups":[],"key":""},{"id":"149","name":"DK Connect Support request received via e-mail","descriptionHtml":"","callToAction":"DK Connect Support request received via e-mail","introHtml":"","icon":10511,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"511","name":"DK RMSupport","descriptionHtml":"","callToAction":"DK RMSupport","introHtml":"<p>Received via emails to DK RMSupport</p>","icon":10511,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"144","name":"DK Support request received via e-mail","descriptionHtml":"","callToAction":"DK Support request received via e-mail","introHtml":"","icon":10511,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"167","name":"FI Support request received via e-mail","descriptionHtml":"","callToAction":"FI Support request received via e-mail","introHtml":"","icon":10511,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"127","name":"ICJM-error","descriptionHtml":"","callToAction":"ICJM-error","introHtml":"","icon":10511,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"247","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Report a problem to identify the root cause of critical or recurring incidents.</p>","icon":10512,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"148","name":"NO Support request received via e-mail","descriptionHtml":"","callToAction":"NO Support request received via e-mail","introHtml":"","icon":10511,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"93","name":"Post Incident Review","descriptionHtml":"","callToAction":"Post Incident Review","introHtml":"<p>Used for documentation of Lessons learned</p>","icon":10458,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"181","name":"SE Support request received via e-mail","descriptionHtml":"","callToAction":"SE Support request received via e-mail","introHtml":"","icon":10511,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"214","name":"SE Traffic received via e-mail","descriptionHtml":"","callToAction":"SE Traffic received via e-mail","introHtml":"","icon":10511,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"91","name":"Support request received via e-mail","descriptionHtml":"","callToAction":"Support request received via e-mail","introHtml":"<p>Request received from your email support channel.</p>","icon":10458,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"147","name":"Support request received via e-mail.COM","descriptionHtml":"","callToAction":"Support request received via e-mail.COM","introHtml":"","icon":10511,"iconUrl":"https://pnsf-nit.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"I need to raise a service request"},{"id":43,"name":"I need to report an incident"}],"orderMapping":{"43":[174,177,178],"27":[146,176,175,179,180],"42":[89],"44":[89,92,94]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZGJlZDdhOS1kZGRlLTRmODgtOGZlYS0xNjE3ZjUyNjBmOWUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDE0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkyMjYwNDgsIm5iZiI6MTc2OTIyNDg0OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.DiHCi_2o3gcoPQ68jMS6Le70Br7A3t-PNSpUnda-lzQ","targetCollection":"upload-project-10014","endpointUrl":"https://api.media.atlassian.com","clientId":"ddbed7a9-ddde-4f88-8fea-1617f5260f9e","tokenDurationInMins":20}},"sharedPortal":{"name":"Customer service","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pnsf-nit","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"041c40417aa0d86f062b0179b79b4587179fb53a_lout","baseUrl":"https://pnsf-nit.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pnsf-nit.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ddbed7a9-ddde-4f88-8fea-1617f5260f9e","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"84f22a8bbf254c7cbfcc6ef215d330b1","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://pnsf-nit.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}